go back
BACK

Frequently Asked Questions

Here are a few of the questions we hear the most. If you don’t find the answer you need, please email us. 

WellSprings FAQs

What are WellSprings?
Expand
Answer

WellSprings are interactive group conversations centered around a single topic. Each Wellsprings session is hosted by a mental health provider with expertise in that subject. A specially-trained WellSprings team member will also be there to facilitate operations and answer questions related to your Spring Health membership.

What should I expect before attending a WellSprings session?
Expand
Answer

The WellSprings format is as follows: First, your clinical guide will introduce themselves and share some background information on the topic. Then they’ll provide prompts and key questions to facilitate open discussion among the group. To close the session, the provider will summarize key takeaways. They’ll also provide resources for additional support.

Are WellSprings sessions available to global attendees?
Expand
Answer

Currently, WellSprings sessions are only available to our US members.

Are there any in-person WellSprings sessions?
Expand
Answer

At this time, WellSprings are only available virtually.

Why are WellSprings sessions only 45 minutes long?
Expand
Answer

WellSprings sessions were designed to allow for strong conversation yet remain accessible and accommodating to everyone’s schedule.

Why are Wellsprings capped at a small number of participants?
Expand
Answer

WellSprings sessions are capped at 20 participants to facilitate more meaningful conversation.

What technology platform is used to host these virtual sessions?
Expand
Answer

All WellSprings sessions are hosted through Zoom.

Will my WellSprings Session be recorded?
Expand
Answer

In the interest of privacy, sessions will not be recorded. Personal information will not be shared with your employer and will remain anonymous outside of the session. We’ll provide reference materials for most sessions, including a recap of key takeaways from the session.

Who will be in attendance?
Expand
Answer

Each session is facilitated by a Spring Health Provider and a WellSprings team member. The group participating might include any Spring Health members who are interested in Wellsprings.

Can dependents join WellSprings even if they don't have access to Spring Health?
Expand
Answer

Yes, WellSprings are open to all members and dependents. Please be sure to review the topic in advance to ensure it is appropriate for any younger dependents. You can direct questions about the content of any session to wellsprings@springhealth.com.

Do WellSprings sessions count towards my covered therapy/med management sessions?
Expand
Answer

No, WellSprings do NOT count towards your covered allotment.

Are the sessions led by therapists?
Expand
Answer

All WellSprings sessions are facilitated by Spring Health providers who are professional, licensed clinicians.

I am interested in registering for a session but it is sold out. What can I do?
Expand
Answer

If there are no more sessions available on your topic of interest, feel free to register for an alternative date. Or you can send an email to wellsprings@springhealth.com and someone from the WellSprings team will be able to help.

Is closed-captioning available during the sessions?
Expand
Answer

Yes, WellSprings sessions are currently hosted on Zoom, which has closed-captioning capability. If you’d like us to enable this feature, you can request it in advance of your session, during registration, by emailing us at wellsprings@springhealth.com, or at the beginning of your session.

I am registered for a session but can no longer attend. What should I do?
Expand
Answer

Please send an email to wellsprings@springhealth.com and someone from the WellSprings team will be able to help.

When will new sessions be listed on the website?
Expand
Answer

WellSprings are added on a rolling basis, so check back regularly! If you cannot attend the listed session(s), add yourself to our waitlist.

Am I allowed to register for more than one session at a time?
Expand
Answer

Yes. There is no limit to the number of sessions you can be registered for at any one time.

I have a suggestion for a new topic, how can I submit it?
Expand
Answer

We love ideas and feedback. Please send a note to wellsprings@springhealth.com.

How do I activate my Spring Health benefit?
Expand
Answer

Click here to sign up.

I am not sure if WellSprings is part of my Spring Health benefits. How can I find out?
Expand
Answer

Reach out to your HR or Benefits Representative to confirm your coverage.

Have Questions? We have answers. View our FAQ’s on general answers for your team.

Where connection happens, change happens.

Community Guidelines
equinox logo
TED Logo
Sysco Logo
Sequoia Logo
Whole Foods Market Logo
Instacart Logo
GAP Logo