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Frequently Asked Questions

Here are a few of the questions we hear the most. If you don’t find the answer you need, please email us. 

WellSprings FAQs

What are WellSprings?
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WellSprings are interactive group conversations centered around a single topic. Each Wellsprings session is hosted by a mental health provider with expertise in that subject. A specially-trained WellSprings team member will also be there to facilitate operations and answer questions related to your Spring Health membership.

What should I expect before attending a WellSprings session?
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The WellSprings format is as follows: First, your clinical guide will introduce themselves and share some background information on the topic. Then they’ll provide prompts and key questions to facilitate open discussion among the group. To close the session, the provider will summarize key takeaways. They’ll also provide resources for additional support.

Are WellSprings sessions available to global attendees?
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Answer

Currently, WellSprings sessions are only available to our US members.

Are there any in-person WellSprings sessions?
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At this time, WellSprings are only available virtually.

Why are WellSprings sessions only 45 minutes long?
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Answer

WellSprings sessions were designed to allow for strong conversation yet remain accessible and accommodating to everyone’s schedule.

Why are Wellsprings capped at a small number of participants?
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Answer

WellSprings sessions are capped at 20 participants to facilitate more meaningful conversation.

What technology platform is used to host these virtual sessions?
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Answer

All WellSprings sessions are hosted through Zoom.

Will my WellSprings Session be recorded?
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Answer

In the interest of privacy, sessions will not be recorded. Personal information will not be shared with your employer or health plan and will remain anonymous outside of the session. We’ll provide reference materials for most sessions, including a recap of key takeaways from the session.

Who will be in attendance?
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Each session is facilitated by a Spring Health Provider and a WellSprings team member. The group participating might include any Spring Health members who are interested in Wellsprings.

Can dependents join WellSprings even if they don't have access to Spring Health?
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Yes, WellSprings are open to all members and dependents. Please be sure to review the topic in advance to ensure it is appropriate for any younger dependents. You can direct questions about the content of any session to wellsprings@springhealth.com.

Do WellSprings sessions count towards my covered therapy/med management sessions?
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No, WellSprings do NOT count towards your covered (where applicable) allotment.

Are the sessions led by therapists?
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All WellSprings sessions are facilitated by Spring Health providers who are professional, licensed clinicians.

I am interested in registering for a session but it is sold out. What can I do?
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If there are no more sessions available on your topic of interest, feel free to register for an alternative date. Or you can send an email to wellsprings@springhealth.com and someone from the WellSprings team will be able to help.

Is closed-captioning available during the sessions?
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Answer

Yes, WellSprings sessions are currently hosted on Zoom, which has closed-captioning capability. If you’d like us to enable this feature, you can request it in advance of your session, during registration, by emailing us at wellsprings@springhealth.com, or at the beginning of your session.

I am registered for a session but can no longer attend. What should I do?
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Please send an email to wellsprings@springhealth.com and someone from the WellSprings team will be able to help.

When will new sessions be listed on the website?
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WellSprings are added on a rolling basis, so check back regularly! If you cannot attend the listed session(s), add yourself to our waitlist.

Am I allowed to register for more than one session at a time?
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Yes. There is no limit to the number of sessions you can be registered for at any one time.

I have a suggestion for a new topic, how can I submit it?
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We love ideas and feedback. Please send a note to wellsprings@springhealth.com.

How do I activate my Spring Health benefit?
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Answer

Click here to sign up.

I am not sure if WellSprings is part of my Spring Health benefits. How can I find out?
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All members of our Spring Health community are welcome to attend WellSprings.

Is my participation in WellSprings kept confidential?
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Yes, Spring Health is confidential and your information is not shared with anyone, including your employer or health plan.

Are WellSprings considered group therapy?
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While WellSprings are NOT therapy, the nature of conversation can be therapeutic and highly sensitive. At Spring Health we take our responsibility for supporting your mental health very seriously. If your WellSprings facilitator feels you may be at risk for harming yourself, harming someone else, or otherwise significantly struggling, they will reach out to you via email immediately following the session to check-in on your needs and offer you to connect with a Spring Health Care Navigator for support.

Have Questions? We have answers. View our FAQ’s on general answers for your team.

Where connection happens, change happens.

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